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Discounted Utility Services | Family Electric Rate Assistance (FERA) - PG&E

***Phone and Internet Only***, San Francisco, CA 94105

Eligibility

Must meet FERA income guidelines, live in the home, PG&E bill must be in applicant's name.

Required documents

None for applications process, may be randomly selected to provide income proof at a different date.

Hours

24 hours daily
800-743-5000
Voice·

Main Number

877-302-7563
Fax·

Fax

711
Voice·

TDD/TTY

Languages

English, Spanish, Mandarin, and Vietnamese.

Application process

Call or visit website to apply and to check income guidelines.

Fees

None

Service area

Northern California Counties
Provides a rate reduction program for single residential family households of 3 or more and mobile home parks, apartments, marinas with a meter for each unit and 3 or more residents. Program is designed for people who exceed the income threshold for the CARE discount program. See website or call for eligibility requirements.

Last Assured

02/07/2025

Providing organization

Pacific Gas and Electric Company PG E
Provides gas and electric utilities to the Bay Area and utility payment assistance to seniors, low income or disabled customers.